Frequently asked questions
What is the return policy?
To ensure a smooth experience for our customers and our team
Returns are only allowed while the courier is at your doorstep.
Please inspect your items thoroughly upon arrival. If you are not satisfied, you may return the order directly with the courier. Once the courier leaves, we are unable to accept returns.
What is the shipping policy
We strive to get your orders to you as quickly as possible.
Please note our estimated delivery times:
Cairo: 3 – 5 working days.
Other Governorates: 7 – 10 working days.